Childcare Confidential
Welcome to Childcare Confidential, the podcast where the real stories of early childhood education come to life. Hosted by Jessica Hampton and Katy Denk— seasoned experts, speakers, trainers, coaches, and authors in the early childhood world — pull back the curtain on the day-to-day moments that only those in the field truly understand. From laugh-out-loud classroom mishaps to heartfelt cries for help, we share and discuss the true tales submitted by teachers, directors, aides, administrators, licensing consultants, professors, and everyone in between. No matter your job title, if you’ve worked in early childhood education, you’ve got a story worth telling—and we’re here to talk about it.
Childcare Confidential
Our Road to Accreditation
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🎙️ In this episode, we take a deeper look into the journey of becoming dual accredited. From the initial decision to pursue accreditation to the hard work, challenges, and growth along the way, this episode shares what it really takes to reach this level of excellence.
We discuss the standards, the process, and the impact accreditation has on quality care, staff development, and family trust. Whether you’re considering accreditation or just curious about what it involves, this episode offers valuable insight and inspiration.
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Hey everybody, welcome back to Childcare Confidential. I'm Jessica Hampton and this is the amazing Katie Dick. We are together. We're so excited. So excited.
SPEAKER_01I think it might be my favorite time of year when we get together. Yes. Yes. And I'm not trying to be a spoiler. However, Jess and I get to talk about something that I have literally been thinking about for the last what three months? I think when we were reading.
SPEAKER_02It has been a while. Yes. We have been waiting to share the news with you guys about our road to accreditation.
SPEAKER_01Yay.
SPEAKER_02For those that don't know, our amazing schools in Indiana.
SPEAKER_01We're dual accredited.
SPEAKER_02First school in Indiana to become dual accredited through NACI, which was our longtime accreditation, and MECPA, which was our new accreditation.
SPEAKER_01Woohoo! And for those of you who may not fully understand the big difference between the two, NACI is more on the curriculum side, showing that we put a thought and effort into our curriculum planning, our lesson planning, all of that good stuff. And MECPA is on the safety security side, which is like two tail ends, but they're sister accreditation. So you really only need one, but we got how many should we get?
SPEAKER_02Two. Maybe because we're a little bit of a perfectionist and we're gonna talk a little bit through some of that. But yeah, we had to go all the way because we do not do it small.
SPEAKER_01No, if we're gonna do it, we're gonna do it.
SPEAKER_02We gotta do it all right.
SPEAKER_01Yeah, no, we decided for sure. Okay, so when it comes to our road specifically on accreditation, it was not an easy road. We actually had a lot of it was rough.
unknownIt was rough.
SPEAKER_01I don't like to use the word negative, but we really did. We had a lot of roadblocks that I feel like deterred us from just going full force for our Nasi accreditation. Yeah. If you I think you would agree. So when we first started this whole go room, um, we decided that we wanted to renew our Nasi. It was gonna be great. That's all that we were gonna do. It was gonna be no big whoop, whatever the case may be.
SPEAKER_02It was our five-year original, like no big deal. We just did it with one of our schools, not even a year before. So we had been through the process, we had all of our stuff ready to go. We felt very prepared.
SPEAKER_01And if you know anything about Nasi and you have multiple schools as a business owner, you would know that if you just did one of the schools, your other school should be basically good, right?
SPEAKER_02Right, because they're the same accreditation, they're the same level in our state. Everything should be fine because our first school passed no problem with line colors. But then we got a new assessor through Macy.
SPEAKER_01Oh, and since we're everything about confidential, we are not going to name names because that's how we keep things when we talk about them here on our podcast. However, for this specific situation, we're gonna call them Harold.
SPEAKER_02Harold. Oh, Harold. Oh, Harold did not know what he was doing. He sure did not.
SPEAKER_01So poor Harold shows up for the day of our accreditation at one of our schools.
SPEAKER_02It spends the whole day. Two days, two days, two days has never happened to us before. Usually they spend a whole day, yes, but they see everything they need to, and then they kind of just leave, and that's you know, before the whole day is over. Not Harold.
SPEAKER_01Not Harold. Poor Harold. So Harold actually had a different circumstance that took place on him. We have the whole accreditation, they take their whole two days. We sit down for the final meeting because if you've been through this go-around before, you would know. At the end of every accreditation, you have a sit-down meeting with your assessor to talk about all the things from A to Z. Yep. Ours is great. I think I remember calling you, Jess, and saying, He said it was great. He didn't think we'd have a problem. Yeah, positive feedback, no teacher issues whatsoever.
SPEAKER_02And then he said, if there's an issue, we'll contact you and let you know before we like go through, like if they're missing anything, just so that we make sure we have everything.
SPEAKER_01They want to make sure that you're like fully prepared and you have all the data like imported. That was just amazing.
SPEAKER_02Like, thanks so much. We really appreciate it. You're awesome. Harold didn't contact us. Oh, poor Harold. Harold, Harold didn't respond to our phone calls either. Or email. No. Harold said, I washed my hands of this. And he did. And so we decided to go around here.
SPEAKER_01Yeah, no, it didn't, it didn't work out well for us. Um, I don't think no for any of them. This is back in May. We're getting ready for spring program, mind you, in any child care program. You know, May is your your time to shine. You get to show these tiny humans being cute. Graduation. They cats and gammas. Uh great time. It's the best. So we're like, okay, like we're just gonna wait it out. We did this accreditation, we're gonna wait it out. Great. It's great. It wasn't great. No, it wasn't great. Okay, so fast forward. Yeah, there's a lot to it, but let's yes, we wait and months go by and we still haven't heard anything. And Jess is like, hmm, I'm pondering.
SPEAKER_02What is taking so long? This is crazy.
SPEAKER_01Mind you, they already waited till the end of our window to even come and do the yes, that's important because our window is January to June.
SPEAKER_02And so that was like our six-month window that they can come anytime into our accreditation. They'll call you with like a 24-hour advance notice or something. You just have to be ready to go, which we were. Everything was great. Um, however, in the past, we've been re-accredited at the school twice through NACI. So this was not a new experience at all. We're used to it. Yeah. We prepared for it. And our other school just aced it less than a year ago. So we felt like we were good, we were ready. Um, but they didn't come till the very last week of June. The very last week they could come is yeah, and the other issue with that was Nacy had changed all of their systems, so you weren't doing it the same way after June.
SPEAKER_01But this was considered the new system, and so there were some schools that were still on the old system, and some are that on the new system, but everybody had to change over the week after we did our accreditation.
SPEAKER_02So we were on the old system, the last leg of the system. Guys, the transition from the old system to the new system, they did not know what they were doing. I'm just gonna say it. Love them. We've been through it, we have talked to higher ups, we have been through all the conversations because of our experience was so rough this time around that we had to sit down with people and find out really what was going on because this was just not. I mean, he was saying, Oh, poor Harold. Oh, poor Harold. He was saying that we didn't have a hand washing policy. Guys, if you have been in our schools, there's a hand washing policy posted at every sink, including the adult ones. Like, I the adult bathroom has a hand washing policy. So, and that has been like over a decade. So I'm going, oh buddy, no, no, you're just wrong. Like, there's no way else to say it. You're just wrong.
SPEAKER_01We were told that there were not trash cans, there were not multiple trash cans, one for trash and one for diapers, which again there are there clearly are. They're literally marked trash can or diaper bin, and they're also in Spanish because we like that uh cultural diaper control.
SPEAKER_02Absolutely, we're big on that, and so we did it all the right way, and the things that they were saying they didn't see clearly were there, like clearly there's no mistaking it. So that's why we were like, okay, he just was trying the next system or there's something wrong because we're seeing your report and we know that stuff's there.
SPEAKER_01And then the part that really gets just my numbers, right? Okay, so if you if those of you who are watching don't know, Jess is a type A. I love for pieces, but she knows this. She is type A.
unknownYeah.
SPEAKER_01Um what I mean by that is for the last up to ten years that the schools have been open and operating, she has a hundred percent made sure that those things are done. They're very clearly like the the behind the scenes is taken care of, the classrooms are perfect, no issues whatsoever.
SPEAKER_02100%.
SPEAKER_01So this is our very first opportunity where she's like, okay, I'm gonna take a step back and you're gonna take care of it, and it's gonna be great and it's fine, right? No, we're wrong, we're wrong. So then Harold back for a minute, comes in and he's like, nay, nay, nay, nah nah, don't love it, right? And I'm like, oh my gosh, like I'm puzzled, of course, because how could you say that our school that just went through this packed with lying colors? And then the school that you're currently looking at, which Harold did not observe our last school. Harold only observed our one school. That's correct, yes. Um, but this school is just so wrong, like there's no way they could pass it because it's just so wrong, it's so many issues, blah, blah, blah, blah, blah.
SPEAKER_02Huh. And the other thing is, like, I immediately called my mentors and things like that, people that are part of NACI in Indiana, yes, and was like, hey, this is what's going on. And they were in shock. They were like, Your school? Out of all of them. And I'm like, I know, I don't get it. And as soon as I told them about Harold, turns out there are other people that had the same situation with Harold, other schools in Indiana. Yeah. Harold has a school in Indiana, guys. Ooh. I don't know what happened, but I know that we should have passed Macy the first time with flying colors. There was no everything on there was legit in our schools. Maybe one or two small things that would not have held us back from passing. I don't disagree. So we were very discouraged. We then beyond upset at that point, as you can imagine. Disheveled. Very disheveled. So we went back and forth with them to try to fix it and get it situated and all of this. And I mean, we probably turned in this thing three times. Three times. Yeah, yeah. And every time we turned it in, they wanted something different or something more. And it's something, and I'm just going. However, my other school less than a year ago passed with all the same stuff, but I'll rewrite it for you. We had to then stop using the old accreditation system, and we had to learn the new one.
SPEAKER_01This is after we submitted the first time.
SPEAKER_02Yeah.
SPEAKER_01We submitted the first time, right? And they came back and said, nay, nah, nay. Resubmitted on the second time with the old system. And they were like, nah, nah, nay, I still don't like it. Then we switch over to the new system.
SPEAKER_02Oh my word. And what were they like? Nay, nay, nay. And I'm like, we have learned a we have been through the old accreditation twice. We learned a new accreditation, got through it. This accreditation takes you at least a year to get through. On a normal basis. On a normal basis. Katie and I were working night and day. She was sleeping, I was working. She was working, I was sleeping. Like we were working night and day for weeks to try to get through this. It was insane.
SPEAKER_01It was actually mind-boggling to the amount of effort that we put into.
unknownYeah.
SPEAKER_01And we finally do the new system, right? And I'm we're we're mad. We're we're still we're beyond that. We're exhausted in that. Yeah. And we're like, we're just gonna be what it is, right? Whatever.
SPEAKER_00Right.
SPEAKER_01So they come back and they're like, oh, you did it. Good job. I'm proud of you.
SPEAKER_02Well, excuse me. We did it the first two times, too. You just failed to acknowledge it, but that's okay. We we'll take it.
SPEAKER_01So we've actually come to terms with before all the other things that that come after, we come to terms with the fact that they're so inclined for all schools to become a part of the news system. We're just using this as an opportunity to take part in the fact that they wanted us to be one of the first schools to um embellish and feel through the news system. And so we just got to take that on our own, which I'm super grateful for because any other colleague that we have coming our way, we're gonna let them know. Yeah, yeah.
SPEAKER_02We got them.
SPEAKER_00We got them.
SPEAKER_02Yeah, I just it was a rough experience to be honest, and it took us a long time to get through it. We've been kind of holding out on this story because we wanted to share it with everybody, but we wanted to also make sure our facts were accurate, and also we have decided to stay dual accredited, so um, we definitely don't want to put out you know anything real negative or whatnot. Um, but our experience was not great, and we talked through that with some higher ups at Nacy.
SPEAKER_01Yep, and so we decided to stay with NACY, but the biggest piece that I feel like our listeners and other schools that are maybe contemplating what they want to go through, if they wanted like reach for accreditation, maybe they already are accredited. Jess and I have always believed in full integrity. Everything that we do is is with integrity, whether that be an employee no longer with us, whether that be an accreditation that we decide to go after, it doesn't matter. I feel like we have always decided that that is we're going full on to the wall until we can't go anymore. Yep. Integrity is yeah, yeah. Until we decided that, you know what? I didn't love that NAC told us these things and that they kind of doubted our sparkle. So we're gonna sparkle with or without them. We really like to sparkle. We're really good at sparkling.
SPEAKER_02We are so yeah, we just said, okay, well, thanks for the info. And we stopped actually emailing back because what else were you gonna say at that point? Like, thanks, but you're not listening to us kind of thing. And so it was just like, well, we're not gonna make progress here. Let's just put our heads down and have a positive outlook on it all. It's challenge to us to be better 100%. None that we had planned on that challenge at the moment, but we're taking it with full, you know, full gusto, and we turned our attention to NECPA.
SPEAKER_01So this is where NECPA comes into play. We never, when Jess and I first planned to come together, yeah, take like she obviously had amazing schools, but then I took over her amazing schools. Um, we never planned to be dual accredited.
SPEAKER_02That was never something that was when you get accreditation, it's already a lot of work. If you notice in Indiana specifically, a lot of schools are at what we call a paths to quality level three. Correct. And in Indiana, we have our quality star rating, just like every other school. It's just called different things. Ours is called paths to quality, and that's our quality star rating. We have four levels, and the fourth level to get to that, you have to be nationally accredited. Yes, you can't get around it, you cannot get around it. So, a lot of schools in Indiana, you'll notice they stop at level three. Yes, because accreditation is so hard. There's that a lot of people do not want to spend the time or work any harder to get that level four.
unknownCorrect.
SPEAKER_02And we have always been ones that are like, no, we're gonna do our best to be the best, let's put it that way. Yeah, um, and so we felt like we needed to step it up, and here we are doing it again. Not excitingly, but we definitely learned and grew up, and yes, we got there.
SPEAKER_01No, I don't disagree. So then we turn our heads to we're like, okay, we're gonna do everything we have with integrity. Our schools take like Trump and all the things. Um, and so we were like, okay, well, we're just gonna get NECPA then.
SPEAKER_02Like we were kind of salty at the time. I'm not gonna lie. We were pretty salty.
SPEAKER_01No, we were salty.
SPEAKER_02You can't think what's happening. Yeah, we were pretty salty.
SPEAKER_01And so basically, what we came to terms with is that we wanted to be NECPA accredited too, even if it wasn't dual. We wanted to be NECPA accredited because we wanted the opportunity to show that we can sparkle, even if someone tries to maybe limit our sparkles.
SPEAKER_02That's how we kind of use it. Yeah, we try to we try to put a positive outlet. We're very big on culture and positivity when when possible. And so as tired as we were, and as frustrated as we were to be doing this now for a fourth time, woo! We decided we're gonna buckle down and learn about NECPA. But you had been through NEPPA. I was gonna say, I had not, I had only been through Nacy.
SPEAKER_01I also feel like it's important to notate too, is some like private schools, a lot of you guys go after NACI, even though it is more like taxing and Nacy is more taxing, it is harder, I do believe, than NECPA, and I still do believe and we're not discrediting anybody, even if you are a NECPA accredited school, that took a lot too. We're not we're not discrediting it all.
SPEAKER_02But we want people to know if they're looking at their options and thinking about doing it. I will say at the time that we went for NACI, we were told at our school that Indiana was not supporting NECPA schools to be accredited at the time because NECPA had like shifted and moved their building without telling people it was a whole big thing, like 10 years ago or something. Um, and so we didn't have the option of using NECPA at the time. Yeah, we were only able to use NASI, which again, I might have chosen the other one if I had the option. They're both great, they both look at different things. And to be honest, you should be looking at both of what they offer in your schools. So I don't disagree, I think they're challenging in different different ways. Yeah, I agree. I think NECPA's cheaper though.
SPEAKER_01It is in the in the the realm of effectiveness, cost effectiveness. I feel like NECPA is your safer route as far as like payment-wise, in order to get your membership and all that stuff going.
SPEAKER_02I agree.
SPEAKER_01But both accreditations can be very valuable in your schools and centers. And so I really feel like it depends on your culture and your dynamic, and that's gonna kind of play piece into what you want to do.
SPEAKER_02For sure.
SPEAKER_01However, I can very much tell you before we get any more into the story, the fact that Jess and I have a school, which soon hopefully to be two schools that are dual accredited has been life-changing. Do you know how many parents have told us that, oh my god, I can't, I saw that you're dual accredited, that's fantastic. I can't even believe I want my kid to go to a school that we should all be for that.
SPEAKER_02Yes, we don't we really should. We should. And honestly, when we first started out on this journey, we weren't sure if we were gonna keep both accreditations or not. We were just to the point where it was like we didn't feel settled with the perception that was given by Mr. Harold.
SPEAKER_01Harold. Poor Harold.
SPEAKER_02So we didn't feel settled with that because we just feel like striving for excellence is what you should be doing. I mean, you're dealing with people's kids, after all.
SPEAKER_01Uh you would think that that would be your goal though in early childhood, is that you would strive for excellence in every capacity.
SPEAKER_02Yeah, but I mean it does burn you out. This field was hard. The we were tired. Yes, we were burnt out. I didn't want to see another computer screen for a while. Um, it was a lot.
SPEAKER_01Well, I also think that we forgot a little piece in the story of our NAC journey. So Jess was telling us that it typically takes you about a year to get through all the things that you need, the pieces for accreditation, right? We did it in two weeks. That's crazy.
SPEAKER_00Um, and if you've not done it in two weeks, then I hope you understand.
SPEAKER_02If you've not done it in two weeks, just don't keep your sanity and know that it'll be there the next week. But I get a little tunnel vision. A little? Yeah, just a little tunnel vision when I'm mad at somebody and want to prove them wrong. Really? I mean, that's probably it. Yeah, no, I don't scream. And I knew we were in the right, and so it was very much a like, oh no. I will say, for me, the side of this story that I learned from was to stand up for yourself.
SPEAKER_01Oh, yes.
SPEAKER_02I have learned that time and time again the last few years with things that we have gone through in our own schools, where either the state or Nacy or the food program or whatever, they're gonna tell you you're wrong. And I'm going, no, no, no, no, I've been doing this for 25 years. I know what you need to have. I've been through Macy two other times. Right. There is no question that we were right, and so, except in their eyes. And so for me, it was tunnel vision, we've got to do this. But at the same time, it was also stand up for yourself, even if they don't see it your way at first, they will eventually.
SPEAKER_01You're not wrong, but also in that same statement, Jim, thank you so much. Um, I do think it's important to not take being a good human absolutely costs you nothing. And our experience that we dealt with for Harold wasn't exactly positive because I don't feel like they came to us.
SPEAKER_02It was positive until there was an issue.
SPEAKER_01But I'm just saying, like it costs you nothing to adjust to somebody and you could just be like this is your areas for improvement. When I tell you that when we did our NECPA accreditation, they came for a whole day, whatever. They said, Oh, it could take up to six months. We found out two weeks. And they said, You guys look great. We love your school. It's beautiful.
SPEAKER_02We didn't pay to expedite anything, you know. So NECPA, we love you. You're amazing. Thank you. Um, NACY, we're doing all right. We're hanging in there and we're gonna keep doing well, and we're gonna keep our NACI accreditation, and we're going to keep hopefully helping you make it better for other people with our experience. Um I will say I was more so disappointed in the leadership at NAC 100%. Because I felt like everything we were saying was falling on deaf ears. And that that was hard. That was very hard at first. Nobody wanted to listen to what the problems actually were with their new system. They just wanted everybody to use their new system. Well, they also nobody had been through it.
SPEAKER_01They also gifted us the person who created the system in order to talk to, and that was very stressful because I can't imagine as someone who is creating apps, creating hearing negative feedback.
SPEAKER_02Yeah, that's that's hard, yeah, because she created this, and we're sitting there going, Your system's not working right. And so it was hard to say those things to her, too, because we know she worked hard on it. Um, but we had to, we had to say that somebody else is gonna go through this, and we don't want them to have the same experience we did, and that's kind of why we did the podcast too, is we feel like these sort of issues are happening all over, and nobody's really talking about them. And so we want to share our experiences with you, we want to share the confidential stories that we're gonna get into some more of those because we've had a few come in. Oh, yeah, we have with you. Yeah, we've simple mind you guys. We are listening, we are getting your submissions. Thank you so much. But we want to share those experiences so that maybe you can learn from our experience, the positive and the negative. Um, it's not always gonna be golden and great, and we don't fully. What field is? Yeah, yeah, what field is? None of them are golden and great all the time. We have to be realistic, but you can look for the positive. We had a rough time getting our accreditation through Nacy. However, hopefully we helped them fix it for somebody else down the road.
SPEAKER_01We can only hope, right?
SPEAKER_02I mean, sorry.
SPEAKER_01Sunshine out there.
SPEAKER_02I know you are because I was a little more negative on this experience, I feel like, and you had to.
SPEAKER_01I only think that I I love the point that you made that you need to make sure that you advocate for yourself. And if there's anything that can come from this episode, it's literally that.
SPEAKER_02Yeah, I think because I felt like even in the end where we didn't necessarily see eye to eye, um we just said, okay, you know, hopefully they'll learn from it and we'll just keep moving on and keep getting better. And that's what we did with NECPA, I feel like.
SPEAKER_00Yeah.
SPEAKER_02And now we are the only school in Indiana to be dual accredited.
SPEAKER_01At least the first for sure. Hopefully, more people are following in our buddy.
SPEAKER_02You can do it. It's worth it if you uh have the time.
SPEAKER_01It is it is time consuming.
SPEAKER_02It is time very, very, very time consuming, but it is great. It's great to show people what you're doing. I love the curriculum and the teaching and the education side of NACE. I really do. I've always, since I started in this field, I've always been big advocate for um, we're not a daycare. No, we hate that word at our school. We are not a daycare. Um, we are an early childhood center or an early childhood learning center. Um, but we're not a daycare, we don't use that word, and that for us works. I know there are schools out there that say daycare and things like that, and that for them works. Um, but I have always been very education-based in early childhood. Yes, you have. So if you walk into our schools, it's kind of like little mini elementary schools. Um, however, we are very play-based and do a lot of curriculum and learning. We do as well.
SPEAKER_01But I also don't think that any of our parents would ever consider us a daycare either.
SPEAKER_02No, no, no, no. We do family events every month. We have families that come out and are do meetings with us, which is all it's amazing. Um, but yeah, it just depends on what kind of goal you are setting for yourself with your school.
SPEAKER_00Yes.
SPEAKER_02But I would encourage you to move away from that word daycare.
SPEAKER_00Yes.
SPEAKER_02I know we have all heard it, but it's a little degrading to our field. So those of you that are not aware of that yet, um, it is kind of known as a degrading term a little bit because we do so much more than care for children during the day. It's kind of like the babysitter term where people are like, I don't sit on babies. We're not babysitters either. You can get that down the road, you know,$20 an hour for your night out. Um, we're only two something an hour. We should go with the babysitters.
SPEAKER_01I'll think about it. Um, but yeah, no, sidetracking. No, I appreciate it. And you're sidetracking this.
SPEAKER_02I sidetracked.
SPEAKER_01Um, I think also, so the biggest piece of this too is for those of you who are listening who are maybe parents, maybe you're looking for child care, maybe you're already in childcare and we just don't know it because we have thankfully so many followers now, which is amazing. Thank you guys. We love it. Um, but so if you're one of those people who maybe just doesn't know, ask your schools their accreditation. Ask them what their credentials are, ask them those questions because nothing's gonna come out of the fact that you don't know, and nothing bad's gonna come from you asking anyway. It's like you should know where your kids are at. But I can tell you from experience, as the one who's on boots on the ground as just loves to tell me every day I'm boots on the ground. Um I see the difference that it makes in the parents that are ecstatic of the fact that we have a dual-accredited tool.
SPEAKER_02It's been really cool to watch them line up and they're proud. You know, we're proud and now they're proud and it's all they're telling their friends about it. Yeah, it's it's really it's really cool to see. And honestly, it's part of why we've decided to keep both and keep plugging forward and keep working with Nacy to make sure that we are doing everything that we can to be Nacy accredited and NECAPA accredited at the same time, which wasn't our original, but that's where we're at. But we like to just keep going bigger and go home, I guess. So our lives. I don't disagree. Okay, you're gonna see a lot of crazy videos this week because we're together. Make sure you are tuned in, watching. Um if you have any questions about accreditation, drop something in the comments. We'd love to like help you talk you through it. Um, we enjoy this side of it and like coaching and helping everybody. We've been there when we started, there weren't a lot of coaches back then. So more now. Um, yeah, there's more now, but you know, just to kind of share our experience and what we can help with. That's why we do what we do. That is 100% why we do what we do. We enjoy it. We do, we do. All right. Well, we love you all. Keep watching, subscribe, click, like, share, all that good stuff that you know what to do. Uh, we appreciate you, and we are excited to be together and excited to be sending some more stuff out your way this week.
SPEAKER_00See you so love you all.